1.1 The promotion is the Luma Monthly Prize Draw (Promotion), conducted by Bendigo Telco Ltd trading as Luma, ABN 88 089 782 203, of 5 Innovation Court Kennington VIC 3550 (Promoter).
1.2 The Promotion is conducted as a series of separate monthly trade promotion lotteries. Each monthly draw is a separate promotion governed by these Terms and Conditions and the applicable Schedule 1.
1.3 By entering, an entrant agrees to these Terms and Conditions and the applicable Schedule 1.
2.1 Each monthly promotion begins and ends on the dates and at the times stated in Schedule 1 (Promotional Period). Times are stated in AEST/AEDT.
2.2 Entries received or generated outside the Promotional Period are invalid unless the Promoter is required by law to accept or recognise them.
2.3 The Promoter may decide not to conduct a future monthly promotion. This does not affect a promotion that has already commenced, except as permitted by law and any relevant regulator.
3.1 Entry is open to Australian residents aged 18 years or over who satisfy at least one entry method in clause 4 during the Promotional Period (Eligible Entrant).
3.2 Unless Schedule 1 states otherwise, an active Luma customer includes an individual residential customer and an authorised representative of a small business customer with an eligible service that is active and not disconnected at the relevant eligibility snapshot time stated in Schedule 1.
3.3 If an eligible service is held by a business, partnership, trust or other entity, the entry will be recorded in the name of the authorised contact identified in Luma records. The Promoter may require evidence of authority before awarding a prize.
3.4 Directors, officers and employees of the Promoter, persons directly involved in administering or drawing the Promotion, their immediate families, and any other persons excluded in Schedule 1 are not eligible.
3.5 Immediate family means spouse, de facto partner, parent, step-parent, child, step-child, sibling or step-sibling, whether or not they live with the excluded person.
Eligible Entrants may receive automatic entries for holding eligible Luma products or services. Schedule 1 will identify each eligible product or service, the eligibility snapshot or qualifying period, and the number of entries allocated.
Unless Schedule 1 expressly states otherwise, entries may be allocated per eligible service, product, account, customer or another published basis. Holding multiple eligible services may therefore result in multiple entries.
The Promoter may offer additional entries for specified purchases, activations or customer behaviours during a Promotional Period. Examples may include acquiring or upgrading an eligible product or service, adding a product, completing a nominated survey, making an eligible referral, adopting a nominated account feature, or completing another activity stated in Schedule 1 or a Bonus Entry Notice.
For each bonus entry opportunity, the Promoter will publish before the activity begins:
A Bonus Entry Notice forms part of these Terms and Conditions. If there is an inconsistency, the Bonus Entry Notice applies only to that bonus entry opportunity and only to the extent of the inconsistency.
Each valid entry, regardless of how it was earned, is a separate entry in the draw and has an equal chance of selection. An entrant may hold multiple entries where permitted by Schedule 1 or a Bonus Entry Notice.
If an entry was earned through a purchase, activation or other transaction that is cancelled, reversed, refunded, dishonoured, determined to be fraudulent, or not completed by the verification date in Schedule 1, the associated entries may be invalidated, subject to applicable law.
5.1 Entries must be complete, accurate and capable of verification against the applicable entry criteria.
5.2 The Promoter may request reasonable evidence of identity, age, residency, customer status, account authority or completion of a qualifying activity.
5.3 The Promoter may disqualify an entrant or invalidate entries reasonably determined to be fraudulent, automated, duplicated contrary to the published rules, manipulated, or otherwise inconsistent with these Terms and Conditions.
5.4 The Promoter will resolve entry-record discrepancies reasonably and in accordance with its systems of record, the published entry allocation and applicable law.
6.1 The prize description, quantity, total prize pool and approximate retail value are stated in Schedule 1.
6.2 Values are correct at the time of publication. The Promoter is not responsible for a later change in market value.
6.3 A prize is not transferable, exchangeable or redeemable for cash unless Schedule 1 states otherwise or the Promoter agrees in writing.
6.4 If a prize or part of a prize is unavailable for reasons outside the Promoter's reasonable control, the Promoter may substitute a prize of equal or greater value, subject to any required regulatory approval or direction.
6.5 Any ancillary costs not expressly included in the prize description are the winner's responsibility.
7.1 If a prize includes travel, accommodation, tickets or an experience, Schedule 1 must state the included components, number of travellers, departure point, travel window, booking deadline, blackout dates and material exclusions.
7.2 The winner and any companion must satisfy supplier conditions and hold valid identification, passports, visas, insurance, vaccinations or other documents required for travel.
7.3 Unless Schedule 1 states otherwise, spending money, meals, transfers, taxes, insurance, passports, visas, baggage fees and incidental expenses are not included.
7.4 If the winner cannot use the prize within the specified period, the prize may be forfeited, subject to applicable law and any regulator direction.
8.1 The draw date, time and location are stated in Schedule 1. The draw will occur within the period required by applicable law.
8.2 The winner will be selected by a random electronic draw from all valid entries for the Promotional Period. The first valid entry drawn will win, unless Schedule 1 provides for multiple winners.
8.3 The Promoter may draw reserve entries and record them in order for use if the original winner is invalid or ineligible, where permitted by law.
8.4 Where required, the draw will be independently scrutinised or conducted under the supervision required by the relevant regulator.
9.1 The winner will be notified using the method and within the timeframe stated in Schedule 1 and any period required by law.
9.2 The winner's name and locality will be published where and when stated in Schedule 1 or where required by law.
9.3 The Promoter is not responsible for contact details that are incorrect, incomplete or out of date, but will take the steps required by applicable law to notify the winner.
10.1 The winner must claim the prize and complete any verification by the claim deadline in Schedule 1.
10.2 The Promoter may require a signed eligibility declaration, proof of identity, proof of age, proof of residency and customer or transaction evidence before releasing the prize.
10.3 The prize will be delivered, booked or made available within the timeframe stated in Schedule 1, subject to supplier availability and completion of verification.
11.1 If a prize is unclaimed, the winner is ineligible, or the prize is forfeited, the Promoter may conduct a redraw on the date and at the location stated in Schedule 1, subject to applicable law and any required regulator approval.
11.2 A redraw winner will be notified and published using the same method as the original winner, unless applicable law requires otherwise.
12.1 Subject to the winner's consent and applicable law, the Promoter may request the winner to participate in reasonable promotional activity relating to the Promotion, including use of the winner's first name, suburb, state, image or comments.
12.2 Consent to marketing is not a condition of entering through the AMOE and is not required to receive a prize, unless the qualifying activity expressly and lawfully requires a separate subscription action.
13.1 The Promoter collects personal information to administer the Promotion, verify eligibility, allocate entries, conduct draws, contact and publish winners, deliver prizes, manage disputes and comply with legal obligations.
13.2 Personal information may be disclosed to prize suppliers, draw service providers, professional advisers, regulators and other service providers involved in administering the Promotion.
13.3 Personal information will be handled in accordance with the Luma Privacy Policy available at luma-bendigotelco-privacy-policy-2-0.pdf. The Privacy Policy explains how individuals may access or correct their personal information or make a privacy complaint.
13.4 Entry into the Promotion does not by itself constitute consent to receive direct marketing. Any direct marketing consent will be obtained and managed separately in accordance with applicable law.
14.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
14.2 To the extent permitted by law, the Promoter is not liable for loss arising from late, lost, incomplete, incorrectly recorded or corrupted entries; a technical or communications failure; or a prize supplier's act or omission, except to the extent caused by the Promoter's negligence, fraud or wilful misconduct.
14.3 If a prize is provided by a third party, use of the prize may be subject to that supplier's terms. The Promoter does not exclude any liability that cannot lawfully be excluded.
15.1 If an event outside the Promoter's reasonable control prevents the Promotion from being conducted as planned, the Promoter may modify, suspend, terminate or cancel the Promotion, but only to the extent permitted by law and subject to any required regulator approval or direction.
15.2 The Promoter will not retrospectively reduce valid entries already earned, except to correct an error, remove an invalid entry, comply with law or implement a regulator direction.
15.3 Any approved material change will be published using the same channels as the original Promotion information.
16.1 The Promotion will be conducted in accordance with the laws applicable in each Australian state and territory in which it is offered.
16.2 Required permit or authority numbers will appear in Schedule 1 and in advertising where required.
16.3 The Promoter may exclude a jurisdiction from a particular Promotional Period if a required approval has not been obtained before advertising or entry opens. Any exclusion must be clearly stated in Schedule 1 and all advertising.
17.1 If a provision is invalid or unenforceable, it will be read down to the extent necessary and the remaining provisions continue to apply.
17.2 If Schedule 1 conflicts with these Terms and Conditions, Schedule 1 prevails for that Promotional Period to the extent of the inconsistency, provided it complies with applicable law and any permit or authority.
17.3 These Terms and Conditions are governed by the laws of the state or territory in which the entrant ordinarily resides. The parties submit to the non-exclusive jurisdiction of the courts of that place.
17.4 Questions or complaints may be directed to customerhelp@bendigotelco.com.au or 1300 228 123.
| Promotion title | Luma Monthly Prize Draw — October 2026 |
|---|---|
| Promoter | Bendigo Telco Ltd trading as Luma |
| Promotional Period | Opens: 01/10/2026 12:01am AEST Closes: 31/10/2026 11:59pm AEST |
| Eligible jurisdictions | Australia-wide |
| Eligibility snapshot | 31/10/2026 11:59pm AEST |
| Eligible products/services | NBN or NBN Fixed Wireless products |
| Automatic entry allocation | 1 entry per active eligible service |
| Bonus entry opportunities | Not currently available |
| Prize description | Webjet eGift Card |
| Number of prizes | 1 |
| Total prize pool | AUD $4,000.00 |
| Draw | 04/11/2026 at 11:00am at 5 Innovation Court, Kennington, VIC, 3550 |
| Draw method | Random electronic draw from all valid entries |
| Winner notification | Phone call and/or email within 2 business days of the draw |
| Winner publication | Winners will be publicised on the Luma website: lumanet.com.au |
| Claim deadline | 18/11/2026 |
| Prize delivery | Postal, e-mail or physically provided, dependent on location and winner's requirements |
| Unclaimed prize redraw | 19/11/2026 at 11:00am at 5 Innovation Court, Kennington, VIC, 3550 |
| Redraw notification/publication | Phone call and/or email within 2 business days of the draw. Winners will be publicised on the Luma website: lumanet.com.au |
| Permit / authority numbers | ACT: Permit No. TP 26/02346 NSW: N/A SA: N/A Other: N/A |
| Contact | customerhelp@bendigotelco.com.au / 1300 228 123 / PO Box 1062, Bendigo VIC 3552 |